Blue Diamond enhances garden centre customer experience with smart parcel lockers

Customers visiting Blue Diamond Garden Centres can access YEEP! smart parcel delivery and collection lockers thanks to installations organised by location experts LockerQuest. 

The team at LockerQuest have overseen the process for 34 lockers to be put in place, offering convenient parcel services for visitors to retail sites operated by Blue
Diamond, the largest garden centre group in the UK and the Channel Islands.

Among the locations to host YEEP! lockers are Percy Thrower’s Garden Centre in Shrewsbury, Shropshire, Yarnton Home and Garden in Oxfordshire, Van Hage Amwell in Ware, Hertfordshire, and Harlow Garden Centre in Essex.

LockerQuest helps business and property owners generate additional income by bringing lockers to unused or underutilised space and increasing customer footfall, managing the process from surveys through to installation and providing ongoing account management.

With 52 sites in total and employing 5000 staff, Blue Diamond Garden Centres prides itself on offering “inspirational retailing with a point of difference”.

Blue Diamond Group Concessions Manager Glen Sheldrake said: “We are delighted to partner with LockerQuest to bring convenient parcel services to add to the offering for our customers. The YEEP! lockers enhance the overall customer experience at our garden centres while generating additional revenue from previously under used space.”

LockerQuest CEO Jonathan White said: “Our partnership with Blue Diamond represents another significant step forward in our drive to expand parcel locker accessibility across the UK. Blue Diamond sites are conveniently located, making them ideal locations as they serve high volumes of people daily with the security and accessibility that modern consumers demand.

“Our space partners receive guaranteed annual rental income for each locker installed, with no installation or maintenance costs. The lockers generate additional revenue streams while enhancing the customer experience for garden centre visitors and introducing new customers who pop in to use the lockers.”

Blue Diamond benefitted from LockerQuest’s comprehensive service approach, which includes site surveys, location approvals, installation support and ongoing management, ensuring seamless integration of the different stages.

The collaboration with Blue Diamond adds to LockerQuest’s growing portfolio of partnerships, which includes established relationships with YEEP!, Amazon, Shift and Thinventory. The company has installed more than 1,200 lockers across diverse locations including shopping centres, convenience stores, train stations, car parks, hotels, leisure facilities and now garden centres throughout the UK.

LockerQuest continues to actively seek new space partners and hosts interested in generating additional revenue through parcel locker installations. The company’s expertise in space commercialisation and regulatory approvals streamlines the deployment process for multiple locker brands across various location types.